Unclassified - Wayne, PA
posted 3 months ago
As a Customer Success Manager on our Emerging team, you'll use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our elite clients, Dental Support Organizations (DSOs). You'll collaborate with internal and external stakeholders, including executive leadership, to ensure the optimal utilization of our products and solutions. This position will report directly to the Director of Customer Success, Enterprise. This position offers a targeted OTE range between $140k-$150k as well as company equity. In your day-to-day responsibilities, you'll be tasked with developing and executing strategies to drive business growth within our Strategic DSO accounts. This includes cultivating and maintaining strong relationships with DSO clients, driving business growth, and ensuring customer satisfaction. You will develop and execute strategic account management plans to achieve defined goals and objectives, engage with executive leadership within DSOs to foster strong partnerships, and analyze customer activity to provide guidance that maximizes the value of our offerings. You will lead the onboarding process for new DSO clients, ensuring seamless adoption and ongoing engagement. Acting as a subject matter expert on our products, you will educate clients on their benefits and implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn. Conducting Corporate Business Reviews with DSO executives will be part of your role, aligning programs to drive adoption, growth, and renewals. Additionally, you will develop metrics, processes, and best practices to optimize customer value and satisfaction, serve as the primary interface for managing and resolving critical situations within DSO accounts, and collaborate cross-functionally to identify additional sales opportunities and enhance product offerings.