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As a Customer Success Manager (CSM) at ServiceTitan, you will play a vital role in ensuring customer satisfaction and success. You will build strong relationships with approximately 100 assigned accounts, acting as their primary point of contact. Your focus will be on understanding customer needs, driving value through the ServiceTitan platform, and ensuring retention and growth of revenue. You will engage proactively with customers, analyze data to track success metrics, and facilitate resolutions to enhance their experience with ServiceTitan.