Customer Success Manager for TMS
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About The Position
The Customer Success Manager (CSM) for a Transportation Management System (TMS) plays a pivotal role in ensuring the success and satisfaction of clients using the TMS platform. This position requires a blend of customer service, technical aptitude, and industry experience to guide clients through the implementation and optimization of TMS solutions. Will work closely with Sales, Support, and Product Ownership from demonstration of product through implementation and continued customer satisfaction. This role will help drive alignment of customer needs and solution fit through the sales, implementation, and maintenance cycles, ensuring delivery of Spot’s TMS solution is on time and exceeds customer requirements.
