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As the Customer Success Manager, you will play a critical role in our team’s efforts in mapping the end-to-end customer experience lifecycle. Engaging the full scope of your skills, passion, and creativity in customer success, this role will include a blend of account management, consultation, project management, direct customer support, product/technology management, and professional development coordination. This position will require a high degree of collaboration with internal teams and as part of the Customer Success team, reports into the VP, Customer Success, Associate Director of Customer Success, and Customer Success Lead.