Unclassified - Chicago, IL
posted 3 months ago
The Customer Success Manager (CSM) at LinkedIn plays a pivotal role in ensuring that customers achieve significant returns on their investments in LinkedIn Hiring Solutions. This position is designed for individuals who are passionate about customer advocacy and are committed to helping clients realize the full value of their investments. The CSM will work closely with assigned sales partners and various stakeholders within customer organizations to facilitate effective onboarding and engagement with LinkedIn's hiring products and solutions. This role is not just about managing accounts; it is about being a trusted advisor and champion for customers, ensuring they leverage LinkedIn's offerings to meet their operational priorities and drive business success. In this role, the CSM will be responsible for advancing personal journeys with Diversity, Inclusion, and Belonging, which are top priorities for LinkedIn and its customers. The CSM will partner with sales counterparts to drive customer adoption, enhance overall customer success, and mitigate churn risks. By analyzing customer engagement metrics and leveraging LinkedIn's Learning Center, the CSM will provide ongoing education and best practices to help customers maximize their use of LinkedIn's hiring solutions. The CSM will also maintain an understanding of hiring products and industry trends to drive greater customer engagement and interpret customer insights to influence product development. The position requires a proactive approach to maintaining healthy customer engagement levels, identifying low utilization, and providing solutions to enhance customer success. The CSM will document all communications with customers accurately and in a timely manner, ensuring that all interactions are recorded through the appropriate system tools. While the role may require minimal travel when guidelines allow, the primary focus will be on building strong relationships and delivering exceptional customer service.