Customer Success Manager II (Portuguese Speaking)

$79,000 - $109,000/Yr

Vimeo - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

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About the position

The Customer Success Manager II (Portuguese Speaking) at Vimeo is responsible for ensuring the success of Portuguese-speaking enterprise customers. This role focuses on empowering customers to effectively communicate through video, building strong relationships, and driving results that enhance customer satisfaction and retention. The manager acts as a trusted advisor, providing best practices and strategies to maximize customer engagement and growth potential.

Responsibilities

• Oversee a book of business within Vimeo's Enterprise speaking customer base
• Agree on business objectives and goals with customers to build adoption plans to deliver return on investment
• Accountable for customer and Vimeo stakeholders throughout the entire customer lifecycle
• Act as a trusted advisor offering proactive and prescriptive advice and practical solutions to partners
• Proactively manage customer pipeline and renewals to meet monthly and quarterly objectives
• Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of your customer portfolio
• Increase overall customer lifetime value through higher product adoption, usage, satisfaction and NPS scores
• Interpret customer insights to drive change in product advocate on behalf of customer to product teams at Vimeo

Requirements

• Fluent in Portuguese
• 3+ years of customer success experience, preferably within a SaaS, Media or Consulting organizations
• Proven record of identifying customer needs, mitigating risk and successfully implementing long-term technology solutions
• Ability to multi-task across multiple projects and internal partners
• Excellent interpersonal skills both with customers and within an organization
• Consistent track record of defining and carrying out key performance indicators
• Proactive interest to increase customer satisfaction and deepen customer relationships
• Bachelor's degree required

Nice-to-haves

• Online Video Platform (OVP) experience, or knowledge of online video technologies
• Knowledge of live streaming technologies
• Experience carrying a $1MM+ Annual Recurring Revenue (ARR) book of business

Benefits

• Flexible benefit account
• Paid time off
• 401(k)
• Generous 401k match
• Commuter benefits
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Fertility reimbursement
• Group term life insurances
• Wellbeing resources