Customer Success Manager - Legal

$70,000 - $70,000/Yr

Jigsaw Agency - Miami, FL

Full-time - Mid Level

Miami, FL

101-250 employees

Real Estate

About the position

The Customer Success Manager at Jigsaw will serve as the primary point of contact for legal clients, focusing on building and maintaining long-term relationships. This role involves advocating for clients, managing product trials, and ensuring customer satisfaction through effective communication and problem-solving. The position offers opportunities for career growth in a dynamic startup environment, emphasizing creativity and ownership.

Responsibilities

• Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary.
• Manage product trials, including training and collating feedback.
• Assist with customer queries and requests in a timely manner.
• Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell.
• Strategise with the customer to align goals, promote adoption, and drive value.
• Maximise retention and annual increases.
• Support customers in their onboarding and account set up.
• Train end-users and other trainers.

Requirements

• Excellent verbal and written communication skills, both internally and with external stakeholders.
• An ability to work in an incredibly fast paced environment and ‘think on your feet'.
• Strong organisational skills.
• An ability to adapt, multi-task and prioritise responsibilities.
• Positive and high energy.
• A problem solving mind-set.

Nice-to-haves

• Legal Customer Success experience would be beneficial but not essential.
• To be a team player and self-motivator.
• A proven track record of achieving and exceeding goals.

Benefits

• Competitive salary of $70,000 per year.
• Opportunities for fast career growth.
• Dynamic team environment.