Customer Success Manager Managed Services

$90,000 - $100,000/Yr

Bowman Williams - Chantilly, VA

Full-time - Mid Level

Chantilly, VA

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager - Managed Services role is designed for an experienced professional who will oversee client relationships and ensure the successful delivery of IT services and network support to small and mid-sized businesses. This position combines technical expertise with strong interpersonal skills to guide technology decisions and improve client technology infrastructure, while also advocating for clients' needs within the company.

Responsibilities

• Advise clients and the CSM Team on strategic technology solutions
• Assess and recommend improvements for client technology infrastructure
• Manage client relationships and conduct scheduled business reviews
• Respond promptly to client needs, concerns, and risk factors
• Coordinate new client onboarding and manage client projects
• Act as a liaison between clients and technical teams
• Advocate for clients while balancing company interests
• Monitor and resolve client and internal service issues
• Support sales efforts to grow the managed services client base
• Forecast client project needs and build vendor relationships
• Collaborate with the Information Security Committee to reduce risk
• Deliver security awareness training to clients
• Prepare quotes, statements of work, and review invoices for accuracy
• Assist in designing and implementing network infrastructure for SMBs

Requirements

• Must have Managed Service Provider (MSP) industry experience
• Background in small business operations management or ownership
• Experience in technical support or account management in a business setting
• Previous role as a system administrator, engineer, or similar
• Proficient in server and network diagnostics, design, and installations
• Strong knowledge of networking: routing, VLANs, QoS, VPNs
• Expertise in Microsoft Windows Server, Exchange, or SQL
• Skilled in VDI technologies (e.g., Citrix XenApp, MS RDS, VMware View)
• Experienced with virtualization (vSphere, Hyper-V)
• Proficient in cloud platforms (AWS, Azure, etc.)
• Relevant certifications (CompTIA Network+, Security+, Microsoft)
• Knowledge of SonicWALL or Cisco firewalls and appliances
• Strong business acumen with ability to explain IT and business processes

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Profit sharing
• Vision insurance