Customer Success Manager N. Central

Cato Networks - Chicago, IL

Full-time

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at Cato Networks is a pivotal role focused on ensuring the health and growth of assigned customer accounts. This position involves acting as a trusted advisor, guiding customers through their journey from deployment to renewal, and fostering strong relationships with key stakeholders. The role requires a blend of technical acumen and customer-facing skills to inspire customer adoption and expansion of Cato's innovative cloud networking and security solutions.

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience and Exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor' status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located within the North Central United States
• Ability to travel up to 25% of the time

Nice-to-haves

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.), Switching, SD-WAN, Firewalls, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), Threat protection mechanisms (IPS, AM, etc.), Load Balancing, Networking protocol analysis (TCP, UDP, IP, ICMP, etc.), WAN, MPLS