Customer Success Manager North America

Planhat - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Customer Success Manager (CSM) at Planhat is responsible for driving customer satisfaction and success by understanding client needs and helping them leverage the Planhat platform effectively. This role focuses on reducing churn, increasing net revenue retention, and enhancing customer engagement through strategic guidance and support. The CSM will work closely with clients to identify their challenges and objectives, ensuring they achieve high-value outcomes with the software.

Responsibilities

• Understand customers' problems and objectives deeply.
• Help clients solve their challenges using the Planhat platform.
• Drive high-value outcomes for clients, leading to reduced churn and increased revenue retention.
• Manage a portfolio of clients, ensuring their success and satisfaction with the product.
• Collaborate with clients to strategize and implement solutions that meet their needs.

Requirements

• Experience in a closing role, either in sales or customer success, particularly in B2B SaaS or fast-growth companies.
• Demonstrated success in managing a portfolio of clients.
• Ability to act as a trusted advisor to customer success leaders.
• Strong problem-solving skills and a proactive attitude.

Nice-to-haves

• Experience in a managerial role within customer success or sales.
• Familiarity with data analysis and customer feedback mechanisms.
• Tech-savvy with a passion for mastering software products.

Benefits

• Career development opportunities including senior leadership roles and strategic project ownership.
• Flexible work arrangements with the option to work from various hub offices.