Customer Success Manager - Northeast Region

Unclassified - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

About the position

DAT Freight Solutions is seeking a Customer Success Manager to join our dynamic Inside Sales team. This fully remote position is an exciting opportunity for individuals who are passionate about customer success and have a background in the transportation industry. As a Customer Success Manager, you will play a crucial role in ensuring that our carrier customers receive exceptional onboarding, product training, and ongoing support. You will be responsible for managing customer accounts, keeping them informed about new features and enhancements, and acting as the primary point of contact for all customer inquiries. Your ability to build strong relationships and understand customer needs will be key to exceeding revenue growth quotas through upselling additional service packages. In this role, you will deliver comprehensive customer onboarding and product training, ensuring that customers are well-equipped to utilize our software solutions effectively. You will also proactively communicate with customers to address any concerns and gather feedback, serving as the voice of the customer to our Product Management, Sales, and Product Support teams. Your strategic thinking and detail-oriented approach will enable you to develop customer profiles that outline their growth targets and success metrics, ultimately contributing to their satisfaction and retention. At DAT, we pride ourselves on our collaborative and supportive team culture, where every employee has the opportunity to make a real difference in the trucking industry. We are committed to fostering an inclusive environment that values diversity and encourages open communication. Join us in transforming the transportation supply chain logistics industry with innovative software solutions that empower our customers to make smarter business decisions.

Responsibilities

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the 'voice of the customer' to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.

Requirements

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups