Customer Success Manager - Northeast Region

Unclassified - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

About the position

DAT Freight Solutions is seeking a Customer Success Manager to join our dynamic Inside Sales team, which is headquartered in Beaverton, OR. This position is fully remote, allowing you to work from home while serving customers across the Northeast region of the United States. As a Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction and retention by delivering exceptional onboarding, product training, and ongoing support to our carrier customers. Your expertise in the transportation industry and your ability to communicate effectively with customers will be essential in this role. In this position, you will be responsible for managing customer accounts, keeping them informed about new features and enhancements, and acting as the primary point of contact for your customers. You will also be the voice of the customer, providing valuable feedback to Product Management, Sales, and Product Support teams. Your ability to establish rapport with customers will help you identify their needs and opportunities for upselling additional service packages, ultimately contributing to exceeding net revenue growth quotas. You will build comprehensive customer profiles that detail their scope, growth targets, and measurements for success, ensuring that you are aligned with their business objectives. This role is critical to the success of our customers and the overall growth of DAT as a leading SaaS provider in the freight analytics space. If you are a strategic thinker with a deep understanding of the freight and logistics industry, and you thrive in a fast-paced environment, this opportunity is for you.

Responsibilities

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the 'voice of the customer' to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.

Requirements

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups