Unclassified - Portland, OR
posted 4 months ago
DAT is seeking a Customer Success Manager to join our Inside Sales team, which is headquartered in Beaverton, OR. This position is fully remote, allowing candidates from several states in the Northeast region to apply. As a Customer Success Manager, you will play a critical role in ensuring customer satisfaction and retention for our SaaS solutions in the transportation industry. Your responsibilities will include delivering customer onboarding, providing product training, and offering ongoing product support. You will also be responsible for proactive communication with DAT carrier customers, managing accounts, and keeping customers informed about new features and enhancements. In this role, you will act as the "voice of the customer" to our Product Management, Sales, and Product Support teams, ensuring that customer feedback is integrated into our product development process. You will be expected to establish rapport with customers to identify their needs and opportunities for upselling additional service packages, ultimately exceeding net revenue growth quotas. Building comprehensive customer profiles will be essential, as you will need to detail the scope, growth, targets, and measurements for success for each account. As the main point of contact for your customers at DAT, your ability to foster strong relationships will be key to your success in this role.