Unclassified - Atlanta, GA
posted 5 months ago
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. The Customer Success Manager will play a critical role in ensuring customer satisfaction and retention. This position involves delivering customer onboarding, product training, product support, and proactive communication to DAT carrier customers. The successful candidate will manage accounts, keeping customers informed about new features and enhancements, and will act as the voice of the customer to Product Management, Sales, and Product Support. The role also includes prospecting by establishing rapport with customers to identify needs and opportunities, exceeding net revenue growth quotas by upselling customers on additional service packages, and building comprehensive customer profiles that detail scope, growth, targets, and measurements for success. As the main point of contact for customers at DAT, the Customer Success Manager will be instrumental in fostering strong relationships and ensuring that customers derive maximum value from DAT's offerings.