Unclassified - Billings, MT
posted 4 months ago
DAT Freight Solutions is seeking a Customer Success Manager to join our dynamic Inside Sales team. This fully remote position is an exciting opportunity for individuals who are passionate about customer success and have a background in the transportation industry. As a Customer Success Manager, you will play a pivotal role in ensuring our carrier customers receive exceptional onboarding, product training, and ongoing support. Your primary responsibility will be to manage customer accounts, keeping them informed about new features and enhancements, while also acting as the voice of the customer to our Product Management, Sales, and Product Support teams. In this role, you will be responsible for delivering comprehensive customer onboarding experiences, providing product training, and maintaining proactive communication with our customers. You will also be tasked with identifying customer needs and opportunities through relationship building and rapport establishment. Your goal will be to exceed net revenue growth quotas by upselling additional service packages to our customers. Additionally, you will create detailed customer profiles that outline their scope, growth targets, and success measurements, ensuring that you are the main point of contact for your customers at DAT. This position requires a highly effective account manager who can build and maintain strong relationships in a B2B environment. A deep understanding of the freight and logistics industry is essential, along with strategic thinking skills that have been demonstrated through the development of profitable customer relationships. The ideal candidate will be detail-oriented and capable of managing multiple projects in a fast-paced environment, adapting to the needs of our customers and the business.