Customer Success Manager - Northeast Region

Unclassified - Charleston, SC

Full-time - Mid Level

Remote - Charleston, SC

About the position

DAT Freight Solutions is seeking a Customer Success Manager to join our dynamic Inside Sales team. This fully remote position is an exciting opportunity for individuals who are passionate about customer success and have a background in the transportation industry. As a Customer Success Manager, you will play a pivotal role in ensuring our carrier customers receive exceptional onboarding, product training, and ongoing support. Your primary responsibility will be to manage customer accounts, keeping them informed about new features and enhancements while acting as the 'voice of the customer' to our Product Management, Sales, and Product Support teams. In this role, you will be responsible for delivering comprehensive customer onboarding experiences, providing product training, and maintaining proactive communication with our customers. You will also be tasked with identifying customer needs and opportunities through relationship building and rapport establishment. Your goal will be to exceed net revenue growth quotas by upselling additional service packages to our customers. You will build detailed customer profiles that outline their scope, growth targets, and success measurements, ensuring that you are the main point of contact for your customers at DAT. This position requires a highly effective account manager who can build and maintain strong relationships in a B2B environment. A deep understanding of the freight and logistics industry is essential, along with strategic thinking capabilities to develop profitable customer relationships. The ideal candidate will be detail-oriented and adaptable, capable of managing multiple projects in a fast-paced environment. This is a unique opportunity to contribute significantly to customer success and retention in a leading SaaS company that has been at the forefront of freight analytics for over 45 years.

Responsibilities

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers.
• Manage accounts and keep customers abreast of new features and enhancements.
• Be the 'voice of the customer' to Product Management, Sales and Product Support.
• Prospect by establishing rapport with customers to identify needs and opportunities.
• Exceed net revenue growth quota by upselling customers on additional service packages.
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success.
• Be your customers' main point of contact at DAT.

Requirements

• Background in the transportation industry.
• Experience in product training and customer communication skills.
• Highly effective account manager with the ability to build and maintain relationships in a B2B environment.
• Deep understanding of the freight and logistics industry.
• Strategic thinker with demonstrated experience developing profitable relationships with customers.
• Detail-oriented and adaptable multi-tasker capable of managing multiple projects in a fast-paced environment.

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups