Unclassified - Kansas City, MO
posted 4 months ago
DAT is seeking a Customer Success Manager to join our Inside Sales team, which is headquartered in Beaverton, OR. This position is fully remote, allowing candidates from various states in the Northeast region to apply. As a Customer Success Manager, you will play a crucial role in ensuring customer satisfaction and retention for our SaaS solutions in the transportation industry. Your responsibilities will include delivering customer onboarding, providing product training, and offering ongoing product support to our carrier customers. You will also be responsible for managing accounts, keeping customers informed about new features and enhancements, and acting as the 'voice of the customer' to our Product Management, Sales, and Product Support teams. In this role, you will proactively communicate with customers to identify their needs and opportunities for upselling additional service packages. You will be expected to exceed net revenue growth quotas and build comprehensive customer profiles that detail their scope, growth targets, and measurements for success. As the main point of contact for your customers at DAT, you will leverage your background in the transportation industry and your strong communication skills to foster long-lasting relationships and drive customer success. This is an exciting opportunity to contribute to a company that has been at the forefront of freight analytics for over 45 years. You will be part of a collaborative and supportive team culture, working on impactful projects that make a real difference in the trucking industry. At DAT, we value integrity, mutual respect, and open communication, which are the cornerstones of our operating values and strategic vision.