Customer Success Manager, Onboarding (US)

Hoxhunt - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

101-250 employees

About the position

The Customer Success Manager, Onboarding at Hoxhunt is responsible for guiding new clients through the onboarding process, ensuring they receive immediate value from the service. This role involves collaboration with sales, customer success, and technical support teams to implement new customers effectively, manage projects, and provide training and consulting. The position is crucial for scaling operations during the company's international expansion, particularly in the US market.

Responsibilities

• Guide customers through the onboarding process to ensure successful implementation of Hoxhunt's services.
• Collaborate with sales, customer success, and technical support teams to facilitate onboarding.
• Conduct pre-sales work and manage project timelines effectively.
• Provide training and consulting to customers during the onboarding phase.
• Focus on achieving the key performance indicator of time to value for customers.

Requirements

• 2 years of experience in customer onboarding, preferably with a technical product.
• Fluency in English.
• Ability to prioritize and manage project deadlines effectively.
• Curiosity about technology and confidence in using it as part of daily work.
• A solutions-oriented mindset with a passion for continuous improvement.

Nice-to-haves

• Experience working in a start-up environment or in the cybersecurity industry.
• Familiarity with M365, G-Suite, on-prem exchange, or hybrid environments.
• Experience with multi-tenant implementations, SCIM, and SSO.

Benefits

• Extensive health care for all employees.
• Fair compensation.
• A friendly and diverse team environment.
• Opportunities for variation in everyday work-life.