Wiley - Ontario, OR
posted 5 days ago
The Customer Success Manager (CSM) role is a one-year fixed-term contract position focused on maximizing the implementation, usage, and retention of Wiley's digital solutions, including WileyPLUS and Knewton Alta. The CSM will partner with a Digital Learning Executive to provide a range of services to customers, including training, course setup, and monitoring course usage. The role emphasizes exceptional customer support and retention, working directly with faculty to enhance their online course experience.