MongoDB - Boston, MA
posted 4 months ago
The Customer Success Manager (Public Sector) at MongoDB plays a pivotal role in ensuring that our customers derive maximum value from our products and services. This position is designed for individuals who are passionate about technology and possess the ambition to tackle new challenges head-on. As a Customer Success Manager, you will serve as the primary point of contact for MongoDB end users, leveraging your technical expertise and account management skills to foster strong relationships and drive customer satisfaction. You will work closely with various internal teams, including Sales, Professional Services, and Solutions Architects, to ensure a seamless experience for our customers. In this role, you will be expected to operate autonomously while maintaining a customer-centric approach. You will take full ownership of your customer portfolio, making key decisions to drive effective outcomes. This includes determining when to escalate issues to the executive team, de-risking customer challenges, and advocating for customer needs within MongoDB. Your entrepreneurial mindset will be essential as you may need to deviate from established procedures and create new processes to best serve our customers in the public sector. Your responsibilities will include acting as a strategic advisor to customers, providing guidance on MongoDB best practices, and helping them optimize their technology strategies. You will collect feedback from customers to inform internal teams about product improvements and act as a liaison between customers and product engineering. Additionally, you will lead executive business reviews, manage relationships with Sales Leadership, and contribute to the development of the Customer Success program. This hybrid role is based out of our New York City office, and you will be expected to engage with customers both remotely and in person.