Customer Success Manager, Reality Cloud Software

Leica Microsystems - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As a Customer Success Manager for Reality Cloud Studio at Hexagon, you will be responsible for implementing customer-success strategies that enhance client relationships and drive business growth. This role requires a self-motivated and results-oriented individual who can act as a strategic advisor to customers, ensuring their success with our digital reality solutions.

Responsibilities

• Drive customer success and business expansion through effective relationship management.
• Act as a strategic advisor to customers, providing insights and guidance on our solutions.
• Implement customer-success strategies to enhance client satisfaction and retention.
• Collaborate with cross-functional teams to address customer needs and challenges.

Requirements

• Proven experience in customer success or account management roles.
• Strong interpersonal and communication skills to build trusted relationships with clients.
• Ability to analyze customer data and provide actionable insights.
• Self-motivated and results-oriented mindset.

Nice-to-haves

• Experience in the technology or software industry.
• Familiarity with digital reality solutions and related technologies.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• Opportunities for professional development and training.