Customer Success Manager Referrals - (USA Opportunities) (Level 4 & 5), Project Friendship

$72,000 - $154,000/Yr

Amazon - Santa Monica, CA

Full-time - Mid Level

Santa Monica, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

North America Stores (NAS) is seeking talented Customer Success Managers to join our growing team at locations across the United States. Customer Success Managers are responsible for the growth and development of some of the most influential Sellers in the Amazon Store. The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for Sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing, and guiding high-performing teams. In this role, you will be responsible for all business and operational objectives of your Customer Success Management team. You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.

Responsibilities

• Drive the creation and execution of strategies to achieve business goals.
• Collaborate across the team to explore innovative ways to identify and optimize growth levers.
• Manage all business and operational objectives of the Customer Success Management team.
• Build, develop, and guide high-performing teams.
• Identify business opportunities for clients and increase adoption and utilization of company products.

Requirements

• 2+ years professional experience in Buying, Merchandising, Planning, Customer Success, Account Management, Management Consulting, or relevant experience in negotiating, nurturing, and growing customer relationships.
• Bachelor's degree or equivalent.
• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Proven track record of building and cultivating relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Analytical problem-solving ability with experience in data analysis, reporting, and forecasting.
• Track record of developing business plans and managing multiple projects in a fast-paced environment.
• Demonstrated ability to work in a fast-paced environment with continuous innovation.

Nice-to-haves

• MBA
• Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B

Benefits

• Full range of medical benefits
• Financial benefits
• Equity options
• Sign-on payments
• Other forms of compensation based on job-related knowledge, skills, and experience