Customer Success Manager, Resi

$60,000 - $60,000/Yr

Resi - Allen, TX

Full-time - Mid Level

Hybrid - Allen, TX

501-1,000 employees

Performing Arts, Spectator Sports, and Related Industries

About the position

The Customer Success Manager at Resi Media, LLC plays a crucial role in fostering relationships with customers to ensure their success with the Resi platform. This position is responsible for customer retention, renewal rates, and expanding business within a designated book of accounts. The role involves engaging with customers to help them realize the value of the Resi platform, driving adoption, and upselling products. The Customer Success Manager is expected to maintain high customer satisfaction and act as a client advocate within a collaborative and fast-paced team environment.

Responsibilities

• Ensure customer retention and renewal rates by meeting targets and goals.
• Drive adoption of the Resi platform among customers.
• Upsell additional products and features to existing customers.
• Conduct high sales activities, including a large volume of calls and emails to customers.
• Provide training and assistance on Resi products to customers.
• Perform other related duties as assigned.

Requirements

• At least 2 years of experience in inside sales, account management, customer success management, or renewal team management.
• Working knowledge of Salesforce.com or a similar CRM system.
• Experience with maintenance renewal processes, preferably in Not-for-Profit, Education, or Faith verticals.
• Strong written and verbal communication skills.
• Ability to solve complex problems and work collaboratively with a team.
• Excellent time management and prioritization skills.

Nice-to-haves

• Experience in a fast-paced startup environment.
• Proven track record of quota/target attainment.
• Ability to build relationships with large account sets.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid parental leave
• Paid time off