CyberCoders - Newton, MA
posted 4 months ago
As a Customer Success Manager at our leading SaaS company, you will play a pivotal role in managing the post-sale customer relationship. Our company, headquartered just outside of Boston, is recognized as one of the top enterprise SaaS providers in the country, offering a cloud-based solution that enhances employee relationships, onboarding, and hiring processes. We are seeking a talented individual with a minimum of 4 years of experience in customer success, particularly in the SaaS and Cloud sectors. Your primary responsibility will be to ensure that our clients are satisfied and to foster long-term relationships that lead to client retention and growth. In this role, you will be responsible for owning the post-sale client relationship, which includes up-selling and cross-selling our products and services. You will need to go above and beyond to meet client needs and increase the likelihood of contract renewals. Additionally, you will continuously develop our SaaS products and services within both existing and new accounts. Your technical acumen will be crucial as you will be working with technical clients and products, providing product demonstrations, and supporting clients through onboarding and ongoing support. The ideal candidate will have a strong background in customer success, technical customer support, and client development. You will be expected to demonstrate your ability to retain clients and enhance their experience with our products. This position offers a unique opportunity to contribute to the growth of our company while ensuring our clients receive the highest level of service and support.