Customer Success Manager - SAP Academy for Customer Success - Boston (Hybrid)

SAP - Burlington, MA

Full-time - Entry Level

Remote - Burlington, MA

10,001+ employees

Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) role at SAP is designed for candidates early in their careers, focusing on guiding customers through their business journey with SAP solutions. The S-CSM is responsible for enhancing customer satisfaction, retention, and upselling Cloud products, overseeing key milestones throughout the customer lifecycle. This position involves a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for a direct customer-facing role upon completion.

Responsibilities

• Complete a 10-month learn-apply program that includes classroom and field phases.
• Guide customers through their business journey with SAP solutions.
• Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
• Oversee key customer milestones from deal signature through system provisioning and implementation progress.
• Serve as the strategic point of contact for customers within the assigned solution portfolio.

Requirements

• 2-3 years of work experience supporting customers and business transformation, preferably in consulting, sales, or account management.
• Strong communication skills, including fluency in English and local language.
• Proficient interpersonal skills, including empathy and effective listening.
• Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
• Strong business acumen with knowledge of business processes and/or industries.

Nice-to-haves

• Experience in global roles or leadership positions.
• Entrepreneurial mindset or self-starter attitude.
• Background in volunteerism, music, or sports.

Benefits

• Full-time employment from day one with practical learning application.
• Mentoring and coaching support after program completion.
• Competitive salary and benefits package.