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SAP - Burlington, MA
posted 3 months ago
The Specialist Customer Success Manager (S-CSM) role at SAP is designed for candidates early in their careers, focusing on guiding customers through their business journey with SAP solutions. The S-CSM is responsible for enhancing customer satisfaction, retention, and upselling Cloud products, overseeing key milestones throughout the customer lifecycle. This position involves a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for a direct customer-facing role upon completion.