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SAP - Burlington, MA
posted 3 months ago
About the position
The Specialist Customer Success Manager (S-CSM) role at SAP is designed for candidates early in their careers, focusing on guiding customers through their business journey with SAP solutions. The S-CSM is responsible for enhancing customer satisfaction, retention, and upselling Cloud products, overseeing key milestones throughout the customer lifecycle. This position involves a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for a direct customer-facing role upon completion.
Responsibilities
- Complete a 10-month learn-apply program that includes classroom and field phases.
- Guide customers through their business journey with SAP solutions.
- Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
- Oversee key customer milestones from deal signature through system provisioning and implementation progress.
- Serve as the strategic point of contact for customers within the assigned solution portfolio.
Requirements
- 2-3 years of work experience supporting customers and business transformation, preferably in consulting, sales, or account management.
- Strong communication skills, including fluency in English and local language.
- Proficient interpersonal skills, including empathy and effective listening.
- Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
- Strong business acumen with knowledge of business processes and/or industries.
Nice-to-haves
- Experience in global roles or leadership positions.
- Entrepreneurial mindset or self-starter attitude.
- Background in volunteerism, music, or sports.
Benefits
- Full-time employment from day one with practical learning application.
- Mentoring and coaching support after program completion.
- Competitive salary and benefits package.
