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SAP - Burlington, MA

posted 3 months ago

Full-time - Entry Level
Remote - Burlington, MA
10,001+ employees
Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) role at SAP is designed for candidates early in their careers, focusing on guiding customers through their business journey with SAP solutions. The S-CSM is responsible for enhancing customer satisfaction, retention, and upselling Cloud products, overseeing key milestones throughout the customer lifecycle. This position involves a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for a direct customer-facing role upon completion.

Responsibilities

  • Complete a 10-month learn-apply program that includes classroom and field phases.
  • Guide customers through their business journey with SAP solutions.
  • Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products.
  • Oversee key customer milestones from deal signature through system provisioning and implementation progress.
  • Serve as the strategic point of contact for customers within the assigned solution portfolio.

Requirements

  • 2-3 years of work experience supporting customers and business transformation, preferably in consulting, sales, or account management.
  • Strong communication skills, including fluency in English and local language.
  • Proficient interpersonal skills, including empathy and effective listening.
  • Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
  • Strong business acumen with knowledge of business processes and/or industries.

Nice-to-haves

  • Experience in global roles or leadership positions.
  • Entrepreneurial mindset or self-starter attitude.
  • Background in volunteerism, music, or sports.

Benefits

  • Full-time employment from day one with practical learning application.
  • Mentoring and coaching support after program completion.
  • Competitive salary and benefits package.
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