Customer Success Manager - SAP Academy for Customer Success - Chicago (Hybrid)

SAP - Chicago, IL

Full-time - Entry Level

Remote - Chicago, IL

10,001+ employees

Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) role within the SAP Academy for Customer Success is designed for early-career professionals. This position focuses on guiding customers through their business journey with SAP solutions, enhancing customer satisfaction, retention, and upselling opportunities. The S-CSM will oversee key customer milestones throughout the customer lifecycle, ensuring effective implementation and achievement of business goals. The role includes a comprehensive 10-month training program that combines classroom learning with practical field experience, preparing candidates for a direct customer-facing role upon completion.

Responsibilities

• Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
• Immerse in experiential learning focused on digital transformation, global intelligence, and business acumen.
• Enhance skills in managing customer retention and driving value realization.
• Receive onboarding and mentoring from a senior S-CSM professional in the field.
• Oversee key customer milestones from deal signature through system provisioning and implementation.

Requirements

• 2-3 years of work experience in customer support and business transformation, preferably in consulting, sales, or account management.
• Strong communication skills, fluent in English and local language.
• Proficient interpersonal skills including empathy, effective listening, and a proactive attitude.
• Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
• Strong business acumen with knowledge of business processes and industries.

Nice-to-haves

• Experience in global roles or leadership positions.
• Background in volunteerism, music, or sports.

Benefits

• Full-time employment from day one with practical learning application.
• Opportunity for mentoring and coaching support after program completion.
• Competitive salary and benefits package.