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SAP - Chicago, IL
posted 3 months ago
About the position
The Specialist Customer Success Manager (S-CSM) role within the SAP Academy for Customer Success is designed for early-career professionals. This position focuses on guiding customers through their business journey with SAP solutions, enhancing customer satisfaction, retention, and upselling opportunities. The S-CSM will oversee key customer milestones throughout the customer lifecycle, ensuring effective implementation and achievement of business goals. The role includes a comprehensive 10-month training program that combines classroom learning with practical field experience, preparing candidates for a direct customer-facing role upon completion.
Responsibilities
- Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
- Immerse in experiential learning focused on digital transformation, global intelligence, and business acumen.
- Enhance skills in managing customer retention and driving value realization.
- Receive onboarding and mentoring from a senior S-CSM professional in the field.
- Oversee key customer milestones from deal signature through system provisioning and implementation.
Requirements
- 2-3 years of work experience in customer support and business transformation, preferably in consulting, sales, or account management.
- Strong communication skills, fluent in English and local language.
- Proficient interpersonal skills including empathy, effective listening, and a proactive attitude.
- Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
- Strong business acumen with knowledge of business processes and industries.
Nice-to-haves
- Experience in global roles or leadership positions.
- Background in volunteerism, music, or sports.
Benefits
- Full-time employment from day one with practical learning application.
- Opportunity for mentoring and coaching support after program completion.
- Competitive salary and benefits package.
