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Customer Success Manager - SAP Academy for Customer Success - NSQ (Hybrid)
SAP - Newtown Square, PA
posted 3 months ago
About the position
The Customer Success Manager (CSM) role within the SAP Academy for Customer Success is designed for early-career professionals to guide customers through their business journey with SAP solutions. The CSM focuses on enhancing customer satisfaction, retention, and renewals while overseeing key milestones throughout the customer lifecycle. This position involves a 10-month learn-apply program that combines classroom and field training, preparing candidates for a direct customer-facing role in the dynamic Customer Success board area.
Responsibilities
- Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
- Guide customers through their business journey with SAP solutions, focusing on customer satisfaction and retention.
- Oversee key customer milestones from deal signature through system provisioning and implementation progress.
- Serve as the strategic point of contact for customers within the assigned solution portfolio.
- Leverage resources across SAP functions to maintain overall customer health.
Requirements
- 2-3 years of work experience in customer support and business transformation, preferably in consulting, sales, or account management.
- Strong communication skills, including fluency in English and local language.
- Proficient interpersonal skills, including effective listening, empathy, and a proactive attitude.
- Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
- Strong business acumen with knowledge of business processes and/or industries.
Nice-to-haves
- Experience in e-commerce, sales, customer service, and marketing processes.
- Knowledge of SAP Business and Technology Platform (BTP) and SAP Customer Experience (CX).
- Familiarity with SAP Digital Supply Chain (DSC) and SAP SuccessFactors (HCM).
Benefits
- On-the-job training
- Referral program
- Flexible working models
- Health and well-being programs
- Diversity and inclusion initiatives
