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Customer Success Manager - SAP Academy for Customer Success - Palo Alto (Hybrid)
SAP - Palo Alto, CA
posted 3 months ago
About the position
The Specialist Customer Success Manager (S-CSM) at SAP Academy for Customer Success is a pivotal role designed for candidates early in their careers. This position focuses on enhancing customer satisfaction, retention, and renewals for Cloud products. The S-CSM guides customers through their business journey, overseeing key milestones from deal signature to implementation, ensuring overall customer health and leveraging resources across SAP functions. The role includes a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for direct customer engagement and support.
Responsibilities
- Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
- Guide customers through their business journey with SAP solutions to increase satisfaction and retention.
- Oversee key customer milestones throughout the customer lifecycle, from deal signature to business case achievement.
- Serve as the strategic point of contact for customers within the assigned solution portfolio.
- Leverage appropriate resources across SAP functions to maintain overall customer health.
Requirements
- 2-3 years of work experience supporting customers and business transformation, preferably in consulting, sales, or account management.
- Strong communication skills, including fluency in English and local language.
- Proficient interpersonal skills, including effective listening, empathy, and a proactive attitude.
- Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
- Strong business acumen with knowledge of business processes and/or industries.
Nice-to-haves
- Experience in digital transformation and global intelligence.
- Knowledge of SAP Business and Technology Platform (BTP) and SAP Customer Experience (CX).
- Familiarity with SAP Digital Supply Chain (DSC) and SAP SuccessFactors (HCM).
Benefits
- On-the-job training
- Referral program
- Flexible working models
- Health and well-being programs
- Diversity and inclusion initiatives
