Customer Success Manager - SAP Academy for Customer Success - Palo Alto (Hybrid)

$88,100 - $149,800/Yr

SAP - Palo Alto, CA

Full-time - Entry Level

Remote - Palo Alto, CA

10,001+ employees

Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) at SAP Academy for Customer Success is a pivotal role designed for candidates early in their careers. This position focuses on enhancing customer satisfaction, retention, and renewals for Cloud products. The S-CSM guides customers through their business journey, overseeing key milestones from deal signature to implementation, ensuring overall customer health and leveraging resources across SAP functions. The role includes a 10-month learn-apply program that combines classroom and field training, preparing the S-CSM for direct customer engagement and support.

Responsibilities

• Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
• Guide customers through their business journey with SAP solutions to increase satisfaction and retention.
• Oversee key customer milestones throughout the customer lifecycle, from deal signature to business case achievement.
• Serve as the strategic point of contact for customers within the assigned solution portfolio.
• Leverage appropriate resources across SAP functions to maintain overall customer health.

Requirements

• 2-3 years of work experience supporting customers and business transformation, preferably in consulting, sales, or account management.
• Strong communication skills, including fluency in English and local language.
• Proficient interpersonal skills, including effective listening, empathy, and a proactive attitude.
• Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
• Strong business acumen with knowledge of business processes and/or industries.

Nice-to-haves

• Experience in digital transformation and global intelligence.
• Knowledge of SAP Business and Technology Platform (BTP) and SAP Customer Experience (CX).
• Familiarity with SAP Digital Supply Chain (DSC) and SAP SuccessFactors (HCM).

Benefits

• On-the-job training
• Referral program
• Flexible working models
• Health and well-being programs
• Diversity and inclusion initiatives