Customer Success Manager - SAP Academy for Customer Success- Pittsburgh (Hybrid)

SAP - Pittsburgh, PA

Full-time - Entry Level

Remote - Pittsburgh, PA

10,001+ employees

Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) role at SAP is designed for candidates early in their careers, focusing on guiding customers through their business journey with SAP solutions. The S-CSM is responsible for enhancing customer satisfaction, retention, and upselling Cloud products, overseeing key milestones throughout the customer lifecycle. This position is part of the SAP Academy for Customer Success, a 10-month talent development program that combines classroom learning with practical experience, preparing participants for a direct customer-facing role.

Responsibilities

• Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
• Engage in experiential learning focused on digital transformation, global intelligence, and business acumen.
• Enhance skills in managing customer retention and driving value realization.
• Receive onboarding and mentoring from a senior S-CSM professional in the field.
• Work directly with customers and behind the scenes to support their needs.

Requirements

• 2-3 years of work experience in customer support and business transformation, preferably in consulting, sales, or account management.
• Strong communication skills, fluent in English and local language.
• Proficient interpersonal skills including empathy and effective listening.
• Ability to collaborate across diverse stakeholders in a complex environment.
• Strong business acumen with knowledge of business processes and industries.

Nice-to-haves

• Experience in global roles or leadership positions.
• Background in volunteerism, music, or sports.

Benefits

• Full-time employment from day one with practical learning application.
• Opportunity to develop a global peer network and engage with customers.
• Competitive salary and benefits package.