Customer Success Manager - SMB

Arctic Wolf Networks - Eden Prairie, MN

Full-time - Entry Level

Eden Prairie, MN

Professional, Scientific, and Technical Services

About the position

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We're looking for a customer success manager to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

Responsibilities

• Managing a set of SMB customers who are utilizing Arctic Wolf's CyberSOC solution
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
• Creating and managing automated processes to effectively forecast and communicate at-risk customers
• Working in a highly trusting and transparent team environment

Requirements

• 2+ years of demonstrated success in a sales role, preferably in a technology organization
• The ability to be flexible and work in a rapidly changing environment is required
• Bachelor's degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
• Excellent organizational skills and written/oral communication skills

Benefits

• Equity for all employees
• Flexible time off, paid volunteer days, and paid parental leave
• 401k matching program
• Enhanced maternity leave and fertility support services
• Robust Employee Assistance Program (EAP) for mental health services
• Training and career development programs