Customer Success Manager - Technical Specialist

About the position

A Customer Success Specialist (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. Preferring to 'show' vs. 'tell' we're looking for early professional hires with 2+ years who want to combine their technical interests and education with the people skills needed to architect technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges. Excellent onboarding training will set you up for success, while ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support pilots that compel clients to invest in IBM's products and services.

Responsibilities

• Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI offerings.
• Lead use case exploration and business framing workshops, develop client value realization models.
• Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
• Develop customer success plans aimed at continually increasing active user adoption of IBM's products.

Requirements

• Confidence to contact and engage potential new customers and deliver an elevated experience.
• A desire to continually learn new technologies and how to apply their value in a client environment.
• Motivation to achieve technical objectives and high client satisfaction.
• Embrace curiosity and a growth mindset.

Nice-to-haves

• Technical Education: B.S./M.S. in Computer Science, Data Science, Engineering, Information Systems, or equivalent technical degree/experience.
• Programming experience a plus.
• Prior work experience in client sales or service.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs.
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.