Customer Success Manager - US Remote (Southeast US)

Avigilon

Full-time - Mid Level

Remote

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Motorola Solutions is responsible for executing strategies that promote customer adoption, revenue retention, and advocacy for key customers in the Fixed Video division. This role focuses on delivering strategic offerings and services to ensure successful product adoption and business outcomes, collaborating with sales and partners to enhance customer engagement and drive growth.

Responsibilities

• Execute on established strategies to maximize business and product value while focusing on customer relationships and delivering successful outcomes across assigned accounts.
• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy.
• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value.
• Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations.
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value.
• Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies.
• Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations, and product and process improvement.
• Help foster a culture of Customer Success.

Requirements

• 5+ years of account management and/or customer success experience in a SaaS company.
• Extensive Salesforce experience.
• Legal authorization to work in the U.S. indefinitely.

Nice-to-haves

• Experience in the sales channel in a technology-focused industry.
• Preferred understanding of video or access control systems, networking and storage background, and other security products or services.
• Preferred experience in Gainsight or other Customer Success tools.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave