Customer Success Manager - US (San Francisco)

Encord Pte Ltd - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

51-100 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at Encord plays a pivotal role in building the Customer Success function within a rapidly growing AI infrastructure company. This position involves working closely with customers to develop leading AI applications across various sectors, including retail, insurance, and healthcare. The role requires collaboration with the Growth and Engineering teams, as well as the co-founders, to shape the company's direction and manage an expanding customer base.

Responsibilities

• Work with customers to build world-leading AI applications across various verticals.
• Collaborate with Growth and Engineering teams to shape Encord's direction.
• Manage relationships with a rapidly expanding customer base.
• Lead meetings with high-level stakeholders, including CTOs and ML engineers.
• Prioritize tasks effectively to meet customer needs and business goals.

Requirements

• Exceptional written and spoken communication skills.
• Ability to lead meetings with high-level stakeholders.
• Strong organizational skills and time management.
• Ambition to grow within the company and take on new challenges.
• Intelligence to understand technical intricacies while focusing on outcomes.

Nice-to-haves

• Experience in a customer-facing role for 2+ years.
• Experience in retaining and expanding both high and low-touch accounts.
• Demonstrated grit and ability to achieve challenging targets.

Benefits

• Competitive salary, commission, and equity in a hyper growth business.
• Generous PTO and public holidays.
• Strong in-person culture with team presence in the office 2-5 days a week.
• Opportunities for growth and development within the company.