Customer Success Manager

Arvato - Memphis, TN

Full-time - Manager

Memphis, TN

Telecommunications

About the position

The Manager of Key Accounts is responsible for the overall profit and loss (P&L) management of a set of top Arvato customers. This role focuses on ensuring best-in-class customer service through effective planning, management, and collaboration with stakeholders. The KAM will monitor service levels, drive account growth, and manage pricing negotiations while overseeing financial performance and operational efficiency.

Responsibilities

• Manage P&L responsibility and accountability for several accounts, including pricing negotiations for change requests and new business opportunities.
• Engage and collaborate with account, finance, and operations teams to ensure complete financial oversight on the accounts.
• Drive a culture of continuous improvement to ensure best-in-class services.
• Develop client presentations, including Quarterly/Strategic Business Reviews and proposals at the executive level.
• Own and develop the expansion strategy while collaborating with regional and global teams to ensure high-quality service.
• Act as the point-of-contact for escalated customer complaints and handle them effectively and professionally.

Requirements

• Bachelor's or Master's Degree in Business Management, Supply Chain, or a similar field.
• SAP experience required.
• 5+ years' experience in a leading Key Account Management role.
• 5+ years' experience in a large, complex organization with relevant Supply Chain experience, ideally in the healthcare devices environment.
• Demonstrated success with optimizations and improvements within a warehouse setting.
• Client-facing customer service approach.
• Strong operational mindset and process focus.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.