Customer Success Manager

$60,000 - $65,000/Yr

Buxton - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Real Estate

About the position

The Customer Success Manager (CSM) at Buxton plays a crucial role in enhancing customer satisfaction and ensuring clients derive maximum value from Buxton's solutions. Each CSM manages a portfolio of 30-40 customers, overseeing implementation, training, and ongoing support while acting as a liaison between customers and internal teams. This position is vital for partnering with Strategic Account Executives to shape customer strategy and pursue upsell opportunities.

Responsibilities

• Ensure timely and successful delivery of solutions in line with client needs and project scope
• Communicate monthly and quarterly progress updates to stakeholders
• Train and guide clients in applying Buxton analytics and software to achieve business outcomes
• Manage and prioritize competing client needs and coordinate team calendars
• Foster strong relationships with internal teams and build trust with customers
• Communicate client goals, objectives, and any concerns to internal analytics team to ensure solutions align with client needs
• Monitor client relationship and usage health to appropriately identify risks
• Identify and qualify upsell opportunities and hand off to appropriate Sales team members

Requirements

• Bachelor's degree in business, sales, economics, real estate, statistics, math, or a related field, or equivalent work experience
• Confident in client communication and capable of presenting to C-suite audiences
• Strong listening skills and ability to connect with clients

Nice-to-haves

• 1+ year of customer support experience
• Familiarity with statistical or data analytics concepts
• Excellent written and verbal communication skills, with sensitivity to diverse client needs
• Experience using Microsoft Suite products, especially Excel

Benefits

• Targeted Base Salary Range of $60,000 to $65,000 with bonus opportunity
• Health benefits effective the first day of the month following hire date
• Company-paid long-term disability
• Voluntary short-term disability
• Company-paid Life and AD&D insurance
• Voluntary supplemental Life insurance (employee/spouse/child)
• Health and dependent care flexible spending accounts
• Free Virtual Medical Visits for employees and dependents enrolled in a medical plan
• 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution
• Generous front-loaded Paid Time Off (PTO)
• 9 paid holidays
• Employee Assistance Program