Customer Success Manager
PayPal•Omaha, NE
463d•$64,000 - $156,750•Hybrid
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About The Position
The Customer Success Manager at PayPal is responsible for managing strategic relationships with key leaders in merchant organizations. This role involves addressing servicing roadblocks, mitigating escalations, and identifying new cross-sell and upsell opportunities. The manager acts as an internal advocate for merchants, driving adoption of new integrations and ensuring customer satisfaction through proactive engagement and education. Success in this role is measured by customer satisfaction, integration quality, and sales opportunities.
