Customer Success Manager
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About The Position
As a Netradyne Customer Success Manager (CSM), you will serve as the primary point of contact for Netradyne clients and be responsible for managing assigned client relationships throughout the customer lifecycle, from initial deployment through renewal. During deployments, you'll be responsible for optimizing and configuring our platform to meet the unique needs and goals of the customer. You'll serve as a subject matter expert on our platform and will train and enable your customers to utilize the program to achieve their business outcomes and maximum ROI. As their trusted advisor you will guide them on topics including deployment best practices, change management, coaching workflows, etc. Your ultimate objective will be to retain and grow your customers over time.
