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Salesforce Inc. seeks a Customer Success Manager in San Francisco, CA. The role involves developing and maintaining relationships with key customer business and IT partners to understand their top business goals and priorities. The Customer Success Manager will act as an internal authority on the customer's key value drivers and needs, serving as a point of contact between the customer and internal partners. Responsibilities include tracking internal root cause analysis efforts, advocating for customers during high severity case resolutions, coordinating the Signature Success catalog of services, advising customers on new Salesforce features, and ensuring all collaborators understand the value of Signature Success. The position may require some travel to Salesforce offices and offers telecommuting options.