Resilience - Los Angeles, CA
posted 5 months ago
As a Customer Success Manager at Resilience, you will play a pivotal role in ensuring that our customers achieve their cyber risk management goals. Resilience is a next-generation cyber risk company, founded in 2016 by experts from the military and intelligence communities, as well as leaders from the insurance and technology sectors. Our mission is to help organizations become cyber resilient by connecting cyber insurance coverage with advanced cybersecurity visibility and actionable cyber hygiene. In this role, you will join a highly motivated Customer Success team that is building the foundational elements of Customer Success across the company. Your primary responsibility will be to manage customer relationships and drive engagement, helping customers reduce the likelihood of cybersecurity incidents while creating new revenue opportunities for Resilience. You will gather and analyze customer feedback to provide actionable recommendations to optimize the customer experience. Additionally, you will perform data-driven reviews and analysis on customer portfolios to prioritize opportunities and risks, ensuring reliability in renewal and expansion opportunities. You will also identify upselling opportunities and expand product usage within your account portfolio, working closely with the sales team. Your role will involve driving customer advocacy through references, referrals, and case studies, as well as coordinating and delivering training sessions to ensure customers are confident in using Resilience Solutions. Your bilingual skills will be an asset in ensuring effective communication with our diverse client base.