Customer Success Manager

Full-time - Mid Level

Remote - Solon, IA

About the position

The Customer Success Manager at SwineTech is a remote or in person position that will ensure that we are constantly delivering top tier customer service to our partners. This involves managing the installation, onboarding, and ongoing training & support for pork producers. This will be a full-time position that offers the opportunity to travel, meet amazing people, and become a catalyst for change in the global swine industry.

Responsibilities

• Collaborate with customers to craft an onboarding plan and lead the preparation of all materials needed to onboard customers
• Lead the installation of Wi-Fi infrastructure in farms (Don't worry, we will train you)
• Train employees and onboard production partners
• Manage customer relationship and communicate feedback to the sales and engineering team
• Assist in defining new product features and improvements
• An openness to jumping in and helping other team members if needed

Requirements

• 3+ years of experience working in a commercial sow farm
• An ability to work in Microsoft Word and Excel
• Strong verbal & written communication skills
• A willingness to travel throughout the midwest and stay overnight in hotels or AirBNB locations. This will be approximately 75% of your time.

Benefits

• Work from home or our one of a kind office
• Generous & Flexible PTO. - We believe in taking time off (and actually do it).
• Medical, Dental and Vision - It is important to take care of yourself!
• Flexible Schedule and Work Policy - Life happens and we get that.
• Team Meet-ups and Events - We love our team building in Solon, Iowa!
• And the chance to change the future of animal agriculture