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SwineTech - Solon, IA
posted 4 days ago
Full-time - Mid Level
Remote - Solon, IA
About the position
The Customer Success Manager at SwineTech is a remote or in person position that will ensure that we are constantly delivering top tier customer service to our partners. This involves managing the installation, onboarding, and ongoing training & support for pork producers. This will be a full-time position that offers the opportunity to travel, meet amazing people, and become a catalyst for change in the global swine industry.
Responsibilities
- Collaborate with customers to craft an onboarding plan and lead the preparation of all materials needed to onboard customers
- Lead the installation of Wi-Fi infrastructure in farms (Don't worry, we will train you)
- Train employees and onboard production partners
- Manage customer relationship and communicate feedback to the sales and engineering team
- Assist in defining new product features and improvements
- An openness to jumping in and helping other team members if needed
Requirements
- 3+ years of experience working in a commercial sow farm
- An ability to work in Microsoft Word and Excel
- Strong verbal & written communication skills
- A willingness to travel throughout the midwest and stay overnight in hotels or AirBNB locations. This will be approximately 75% of your time.
Benefits
- Work from home or our one of a kind office
- Generous & Flexible PTO. - We believe in taking time off (and actually do it).
- Medical, Dental and Vision - It is important to take care of yourself!
- Flexible Schedule and Work Policy - Life happens and we get that.
- Team Meet-ups and Events - We love our team building in Solon, Iowa!
- And the chance to change the future of animal agriculture
