SwineTechposted 7 days ago
Full-time • Mid Level
Remote • Solon, IA
Publishing Industries

About the position

The Customer Success Manager at SwineTech is a remote or in person position that will ensure that we are constantly delivering top tier customer service to our partners. This involves managing the installation, onboarding, and ongoing training & support for pork producers. This will be a full-time position that offers the opportunity to travel, meet amazing people, and become a catalyst for change in the global swine industry.

Responsibilities

  • Collaborate with customers to craft an onboarding plan and lead the preparation of all materials needed to onboard customers
  • Lead the installation of Wi-Fi infrastructure in farms (Don't worry, we will train you)
  • Train employees and onboard production partners
  • Manage customer relationship and communicate feedback to the sales and engineering team
  • Assist in defining new product features and improvements
  • An openness to jumping in and helping other team members if needed

Requirements

  • 3+ years of experience working in a commercial sow farm
  • An ability to work in Microsoft Word and Excel
  • Strong verbal & written communication skills
  • A willingness to travel throughout the midwest and stay overnight in hotels or AirBNB locations. This will be approximately 75% of your time.

Benefits

  • Work from home or our one of a kind office
  • Generous & Flexible PTO. - We believe in taking time off (and actually do it).
  • Medical, Dental and Vision - It is important to take care of yourself!
  • Flexible Schedule and Work Policy - Life happens and we get that.
  • Team Meet-ups and Events - We love our team building in Solon, Iowa!
  • And the chance to change the future of animal agriculture

Job Keywords

Hard Skills
  • Customer Relationship Management
  • Customer Service
  • Customer Success Management
  • Microsoft Word
  • 0OQwFV8Ts l0MWoEJq zVvrRpOmxsA
Soft Skills
  • Wco2Z nRJUFSPp1
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