Resilience - San Francisco, CA
posted 5 months ago
As a Customer Success Manager at Resilience, you will join a highly motivated Customer Success team that is focused on building out the foundational elements of Customer Success across the company. Resilience is dedicated to helping organizations thoughtfully track, translate, and transfer their cyber risk through our Cyber Solutions offerings. This role is pivotal in ensuring that our customers achieve their cyber risk management goals, thereby enhancing their overall resilience against cyber threats. You will be responsible for managing customer relationships and driving engagement to help customers reduce the likelihood of cybersecurity incidents while also creating new revenue opportunities for Resilience. In this position, you will contribute to the development of functional and foundational elements of Customer Success, ensuring our continued success in a high-growth startup environment. You will gather and analyze customer feedback to provide actionable recommendations to other functional areas within Resilience, optimizing the customer experience. Performing data-driven reviews and analysis on customer portfolios will be essential to prioritize opportunities and risks, as well as to assess the reliability of renewal and expansion opportunities. Additionally, you will identify opportunities for upselling and expanding product usage within your account portfolio, working closely with the sales team. Driving customer advocacy through references, referrals, and case studies will also be a key responsibility. You will coordinate and deliver training sessions to ensure that customers feel confident using Resilience Solutions, leveraging your bilingual skills to communicate effectively with our diverse client base.