Customer Success Manager

$85,000 - $110,000/Yr

The Good Food Institute - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Crop Production

About the position

The Sales & Marketing Manager at EVERY plays a crucial role in transitioning the company from pre-commercial to fully commercial operations. This position focuses on empowering customers and solving their challenges throughout the customer experience, ensuring that product offerings align with market strategies. The role involves collaboration across teams to enhance customer insights and drive commercial success.

Responsibilities

• Take ownership of commercial processes, including sampling, supplier review & qualification, customer onboarding, and order fulfillment.
• Develop strong cross-functional communication channels with marketing and business development teams to share customer insights and align strategies.
• Create and implement customer success strategies to add value post-sales.
• Optimize sample management by streamlining inventory, receiving, packaging, and shipping processes.
• Improve order fulfillment efficiency and streamline supplier qualification processes.
• Lead cross-functional reviews to align product development and sales strategies more closely with customer needs based on gathered insights.

Requirements

• Experience in B2B sales processes and managing customer data via CRM systems or spreadsheets.
• Strong project management skills, and experience with order fulfillment and supplier qualification processes.
• Background in B2B ingredients or Food CPG supply chain is highly desirable.
• Exceptional communication skills, both written and verbal.
• A passion for building relationships with customers and delivering excellent customer service.
• A resourceful attitude, proactive problem-solving skills, and the ability to thrive in dynamic environments.

Nice-to-haves

• Professional experience in B2B food ingredients or food tech industries.
• Familiarity with precision fermentation or other advanced food production technologies.
• Experience supporting marketing initiatives, such as tradeshows, social media campaigns, and consumer insight surveys.

Benefits

• 100% medical, dental, and vision coverage
• 401k matching
• Stock options
• Flexible PTO
• 10+ paid company holidays per year
• Free parking
• Unlimited gym access
• Weekly catered lunches
• Customizable options: FSA, HSA, Commuter, Pet Care, and additional life insurance
• Unlimited sparkling water, granola bars, snacks, local coffee, and tea
• Themed happy hours and quarterly company outings
• Monthly all-hands meetings and direct access to CEO and leadership