Customer Success Manager

$159,300 - $199,100/Yr

Teradata Operations - Columbia, SC

Full-time - Mid Level

Columbia, SC

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role focuses on managing customer relationships, driving business growth, and ensuring customer satisfaction and retention through effective communication and strategic planning. The manager will act as a trusted advisor, facilitating the adoption of Teradata's software and services, and will work closely with the Healthcare & Life Sciences Go to Market Team to address customer challenges using data and analytics.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and establish new business relationships to influence and build trust.
• Lead the development of actionable customer success plans for assigned accounts.
• Educate customers on using Teradata solutions to solve business challenges.
• Increase feature adoption of Teradata software by promoting new features.
• Continuously engage with customers to identify and mitigate churn risks.
• Promote new thinking for continuous development and improvement.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles, particularly in Healthcare and/or Life Sciences industries.
• Strong knowledge of data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises.
• Excellent communication skills to craft and deliver messaging for various stakeholders.
• Ability to multi-task and manage competing priorities across multiple customers.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Previous experience selling data and analytic solutions.
• Creative and driven self-starter with strong presentation skills.

Benefits

• Flexible work model
• People-first culture
• Focus on well-being
• Diversity and inclusion initiatives
• Competitive Total Rewards package