Customer Success Manager

$159,300 - $199,100/Yr

Teradata Operations - Topeka, KS

Full-time - Mid Level

Topeka, KS

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role focuses on managing customer relationships, driving business growth, and ensuring customer satisfaction through effective utilization of Teradata's software and services. The manager will act as a trusted advisor, providing education and strategic insights to enhance customer outcomes and mitigate churn risks.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and develop new business relationships to influence and build trust at various levels.
• Lead the development of actionable customer success plans and partner internally for service delivery.
• Inspire confidence and drive utilization of Teradata software through education and strategy sessions.
• Provide customer education on using Teradata solutions to address business challenges.
• Act as a trusted advisor and facilitator of Teradata subject matter experts.
• Increase feature adoption of Teradata software by promoting new features and applications.
• Engage continuously with customers to identify churn risks and devise action plans.
• Promote new thinking for continuous development and improvement.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles with exposure to the Healthcare and/or Life Sciences industries.
• Strong interest and understanding of developments in data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises in a pre-sales or customer-facing role.
• Clear, confident, and persuasive communication skills for various audiences.
• Ability to understand customer needs and provide thought leadership.
• Strong multi-tasking and organizational skills to manage competing priorities.
• Excellent analytical and problem-solving skills.

Nice-to-haves

• Previous experience selling data and analytic solutions.
• Creative and driven self-starter with strong communication and presentation skills.
• Proven track record of long-range planning and strategic thinking.

Benefits

• Flexible work model
• People-first culture
• Focus on well-being
• Diversity and inclusion initiatives
• Competitive Total Rewards package