Customer Success Manager

$50,000 - $80,000/Yr

Hirebus

Full-time - Mid Level

Remote

11-50 employees

About the position

The Customer Success Manager at HireBus is a pivotal role focused on enhancing client relationships and ensuring successful recruitment outcomes. This position is designed for individuals who thrive in dynamic environments and are passionate about transforming recruitment processes for clients. The role involves managing multi-layered projects, presenting ideas effectively, and leveraging knowledge of recruitment trends and KPIs to drive success.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Handle multi-layered projects with attention to detail and effective communication.
• Present ideas and simplify complex information for clients.
• Monitor and analyze recruitment trends and KPIs to provide insights to clients.
• Collaborate with internal teams to enhance service delivery and client experience.

Requirements

• 3-8 years of experience in B2B customer success or a customer-facing role.
• Bachelor's degree in a relevant field.
• Experience in content marketing for at least 5 years.
• Legally authorized to work in the U.S.
• Experience in a company with fewer than 50 people.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Professional development assistance
• Life insurance
• Retirement plan