Customer Success Manager

Tint International Limited - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

Personal and Laundry Services

About the position

The Customer Success Manager at TINT is responsible for empowering clients to attract new audiences and build brand-owned communities that generate authentic user-generated content. This role focuses on delivering exceptional customer experiences, driving product adoption, and fostering long-term loyalty through strategic partnerships and activations. The CSM will manage a portfolio of enterprise clients, ensuring their success and satisfaction with TINT's products and services.

Responsibilities

• Develop and execute customized customer success strategies aligned with each client's objectives.
• Manage a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement.
• Create and deploy processes to help demonstrate value with clients, client goal attainment, new features, and new use-cases.
• Lead transformation projects, training, and onboarding to ensure increased customer lifetime value.
• Build and maintain relationships with key client stakeholders, identifying growth and upsell opportunities.
• Collaborate with Marketing and Sales teams to strengthen client relationships throughout the lifecycle.
• Master the TINT platform, services, and product knowledge as well as understand your customer's technical infrastructure and business objectives.
• Stay informed on market trends and provide actionable insights to clients and internal teams.

Requirements

• 2-3 years of Customer Success experience, with a track record of managing post-sales operations.
• Excellent communication, strategic thinking, and collaboration skills.
• Ability to manage multiple customers and priorities concurrently, while compelling them to act.
• Self-motivated, with a focus on meeting timelines and project milestones.
• Familiarity with Salesforce, G Suite, and experience with enterprise-level clients.

Nice-to-haves

• Experience working with marketing teams is preferred; a college degree is a plus.

Benefits

• Health, dental, and vision insurance plans
• Medical and dependent care flexible spending accounts
• Open PTO - we like to keep this simple...making time for life is important!
• 9 paid standard holidays each year in addition to open PTO
• 401(k) savings plan with Employer Matching
• Company-paid Life, AD&D, and Disability coverage
• A collaborative, entrepreneurial learning environment with a proven playbook
• The opportunity to work with innovative and progressive technology
• Fun work atmosphere