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Pentera - Boston, MA
posted about 2 months ago
Full-time - Mid Level
Remote - Boston, MA
251-500 employees
Professional, Scientific, and Technical Services
About the position
The Customer Success Manager at Pentera is responsible for maintaining and expanding relationships with a portfolio of customers in the cybersecurity industry. This role focuses on driving value through product adoption, understanding customer security priorities, and advocating for customer needs within the organization. The ideal candidate will be a motivated leader who can build strong relationships and identify growth opportunities while ensuring customer satisfaction.
Responsibilities
- Operate as the lead point of contact for all matters specific to your accounts.
- Represent the company at customer accounts and voice customers' needs internally to ensure expectations are met.
- Establish productive relationships with key stakeholders at customer accounts, maintaining regular meetings.
- Forecast and track renewals and other key account metrics.
- Seek growth and sales opportunities within the portfolio of accounts.
- Develop technical understanding of the Pentera product portfolio.
- Work closely with Delivery Engineers to develop and execute engagement strategies.
- Maintain close collaboration with Sales and Channel teams.
- Communicate the progress of monthly/quarterly initiatives to stakeholders.
- Gather, catalog, and report customer feedback to ensure it is embedded into product development.
- Manage ad-hoc queries from customer accounts.
- Record account details and customer activity within the CRM platform.
Requirements
- 3+ years of previous experience as a Customer Success Manager in a global organization managing global accounts.
- Experience working at a Cyber Security Company.
- Experience managing renewal contracts and identifying upsell and cross-sell opportunities.
- Willingness to travel.
- Bachelor's degree or higher.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level.
- Strong technical, analytical, and problem-solving skills.
- Proven ability to manage multiple account management projects while maintaining attention to detail and time management.
- Good interpersonal skills and a people-oriented approach.
