Customer Success Manager

$159,300 - $199,100/Yr

Teradata Operations - Albany, NY

Full-time - Mid Level

Albany, NY

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role focuses on managing and curating customer relationships, driving business growth, and ensuring customer satisfaction and retention. The manager will act as a trusted advisor, providing education on Teradata solutions and facilitating the adoption of new features to enhance customer outcomes.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and develop new business relationships to influence and build trust.
• Lead the development of actionable customer success plans and partner internally for service delivery.
• Drive utilization of Teradata software through education and strategy sessions.
• Provide customer education on using Teradata solutions to solve business challenges.
• Act as a trusted advisor and facilitator of Teradata SMEs and functions.
• Increase feature adoption of Teradata software by positioning new features to enhance applications.
• Engage continuously with customers to identify churn risks and devise action plans.
• Promote new thinking for continuous development and improvement.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles with exposure to Healthcare and/or Life Sciences industries.
• Strong interest and understanding of developments in data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises in a pre-sales or customer-facing role.
• Clear, confident, and persuasive communicator capable of delivering messaging for various stakeholders.
• Ability to understand customer needs and provide thought leadership.
• Ability to multi-task and manage competing priorities across multiple customers.
• Strong analytical and problem-solving skills in a changing environment.
• Excellent organizational and people skills.

Nice-to-haves

• Previous experience selling data and analytic solutions.
• Experience in a strategic consulting role.

Benefits

• Flexible work model
• People-first culture
• Focus on well-being
• Diversity and inclusion initiatives
• Equal opportunity employer