Customer Success Manager

Adjust.Com - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

As a Customer Success Manager at Adjust, you will play a pivotal role in maintaining and enhancing relationships with our existing clients, ensuring their success through the effective utilization of Adjust's comprehensive suite of tools. Your expertise in the adtech, mobile advertising, and media industry will enable you to adopt a consultative approach, focusing on the unique needs of your clients based on the US West Coast. Your primary objective will be to empower these clients to improve their business outcomes while simultaneously increasing their lifetime value to Adjust and minimizing churn. You will be part of a global team that prioritizes customer satisfaction and success, embodying our commitment to putting customers first. In this role, you will be responsible for driving retention and growth among our most valuable customers by understanding their business needs and helping them succeed. You will facilitate the successful rollout of Adjust's tools to customer employees, ensuring they are well-equipped to leverage our platform effectively. Regular communication with customers will be essential, as you will monitor their adoption trends, gauge sentiment, and identify opportunities for deeper engagement. You will also work closely with customers on contract renewals and expansion opportunities, ensuring that they are fully supported in their journey with Adjust. Your role will involve marshaling resources across the Adjust organization to meet customer needs and representing the voice of the customer to inform our product roadmap. This position is not just about maintaining relationships; it’s about actively contributing to the success of our clients and the overall growth of Adjust.

Responsibilities

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, and expansion opportunities
• Marshall resources across the Adjust org as needed to support customers needs
• Represent the voice of the customer to inform our product roadmap

Requirements

• 3+ years of work experience in Customer Success or Sales roles, especially within mobile user acquisition
• Ability to oversee projects and solid handling of project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive personality who enjoys speaking with customers
• Excellent communication skills in English
• High level stakeholder management skills & a great team player
• Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
• Proactive approach where you always want to be speaking with customers

Benefits

• Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
• International, diverse teams with a strong focus on transparency, feedback and fun
• Education opportunities for ongoing professional development & continuous learning
• Company onboarding program where you'll learn the ins-and-outs of our product with your fellow newbies
• Flexible workplace policy, allowing you to work either from home or our office space
• Generous vacation policy with flexible vacation days
• Adjust covers 100% of health/dental/vision insurance for employees and 80% for dependents (with a $1,400 cap)
• Support for families that provides a $10,000 stipend to cover fertility, adoption, surrogacy, pregnancy, parenting and pediatric, and menopause services
• 401(k) plan with 4% employer matching on the total salary
• Paid parental leave to support you and your little ones
• Wellbeing support with qualified therapists
• WFH program with remote online events (Coffee chats, team events, games, etc.)
• Monthly perk stipend to choose the perks that matter most to you
• Adjust provides a competitive total compensation package with a pay for performance rewards approach. Total compensation at Adjust is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Depending on the position offered, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical and other benefits.