Customer Success Manager

$50,100 - $50,100/Yr

Open Text Corporation - Broomfield, CO

Full-time - Mid Level

Broomfield, CO

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Success Manager at OpenText is responsible for managing post-sale relationships with customers, ensuring timely contract renewals, and identifying upsell and cross-sell opportunities for data security and protection products. This role requires strong communication and time management skills to handle a high volume of customer requests while maintaining strong relationships and providing excellent service.

Responsibilities

• Renew customer annual contracts on time.
• Retain and grow customers by building trusted relationships with business owners.
• Efficiently manage a high volume of customers with varying needs.
• Support customers with a high level of professionalism and integrity.
• Demonstrate excellent communication skills while interacting with customers.
• Work cross-organizationally as part of the regional team.
• Learn about Webroot, Zix, and Carbonite product offerings, deployment use cases, and business models.

Requirements

• Desire to grow your career with OpenText.
• Experience in a customer-facing advocate and renewal sales role.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Strong business acumen with the ability to learn product features and functionality.
• Ability to self-direct efforts and work proactively with clients.
• Positive, can-do approach to problem-solving.
• Collaborative approach to working with colleagues and customers.
• Calm and determined demeanor under pressure.
• Strong time management skills.
• Familiarity with Salesforce.com and the Information Technology, backup, and Internet Security industry.
• Experience with Software-as-a-Service (SaaS) offerings.
• Bachelor's degree or equivalent experience.

Benefits

• Comprehensive and competitive group benefit and healthcare plan.